Customer Line - 01922 474747 - 07989340261

Terms and Conditions

  1. General
    By using our service(s) you agree to Tomkins of Walsall’s terms and conditions, outlined herein. We reserve the right to change our Terms and Conditions at any time, for the purposes of quality testing and business and or legal development(s). All changes to our Terms and Conditions will be clearly displayed on the Tomkins of Walsall’s website. For all existing bookings, prior to any change of our Terms and Conditions, the Terms/ Conditions accepted at the time of booking will not be superseded by any new terms and conditions. New bookings will be subject to any new Terms and Conditions.


  1. User Registration
    All information provided by user must be accurate and complete through all parts of registration process.


  1. Contract of Service and changes to offers
    All conditions of contract apply to arranged services provided by Tomkins of Walsall.

Subsequent to the booking and after the start of service(s), additional fees might be incurred according to the price structure, outlined on our website. The customer can make changes to the destination of their journey, by the notifying the Transport Service Provider (Driver) of their intention to change destination.


All hourly rides must end in the same city as start of the service. If the destination is outside the same city as the start of the service, the Customer must notify the Driver/ Transport Service Provider Immediately.  The Customer, in those circumstances, will be charged an extra fee for the costs of the change of destination outside the same city as the start of the service.



User can choose from our different types of class of vehicles; Business Class – Executive Saloon, Premium Business– Executive Van/SUV, First Class – Deluxe Saloon and Upper Class – Deluxe SUV alongside Upper Class -‐ VIP and Upper Class – VVIP subject to availability. User can choose vehicles from  the Tomkins of Walsall homepage. Images shown on “Vehicle-Selection” page are in place to demonstrate the class of vehicles we provide.
Given the opportunity, user may choose to upgrade to higher class vehicle, upon availability of vehicles. The upgrade (price) is free of charge. Payment for different class of Vehicle will be charged accordingly.


3.4. Airport and Train station pick-up times

Free 60 minutes waiting time for all airport and international train station pickups (15 minutes for all other locations). We monitor all the flights given for any delays and early arrivals. However, customers will be able to provide an optional time frame for pick up after flight landing or train arrivals in the comments section of their booking. For example, if the customer chooses the pick-up to be 30 minutes after landing, the 30 minutes start from the landing time, whether it is on time or delayed.

If the customer does not provide pick up time after flight or train arrival we will follow the arrival time of the flight or train. Where the flight number has not been provided, we will follow the scheduled pick-up time, provided that the pick-up terminal is indicated. In this situation, flight delays cannot be taken into consideration.

Providing the customer departs the airport or station within 60 minutes of arrival additional waiting time will not be charged, flight delays are exempt from these charges.